Refund Policy

At Anthony's Coal Fired Pizza, we are committed to delivering an exceptional dining experience with every order. We understand that situations arise where a refund or exchange may be necessary. This Refund Policy outlines the terms and conditions under which we process refunds, cancellations, and exchanges for orders placed through our website at acfp-meal.rest or through any of our affiliated ordering channels.

Please read this policy carefully before placing your order. By completing a purchase through our platform, you acknowledge and agree to the terms described herein. This policy is governed by applicable United States consumer protection laws, including guidelines established by the Federal Trade Commission (FTC) under the FTC Act.

1. Eligibility Conditions for Refunds

We want every customer to be fully satisfied with their Anthony's Coal Fired Pizza experience. Refunds may be granted under the following conditions:

• Incorrect Order: You received a food item that was different from what you ordered (wrong pizza, wrong toppings, wrong size, etc.).
• Missing Items: One or more items from your order were not included in your delivery or pickup.
• Food Quality Issues: The food arrived in an unsatisfactory condition, such as being undercooked, overcooked, contaminated, or otherwise unfit for consumption.
• Delivery Failure: Your order was never delivered and no reasonable attempt was made by our delivery partner or our team.
• Duplicate Charges: You were charged more than once for the same order due to a technical error.
• Unauthorized Transactions: A charge was placed on your account without your authorization.

To be eligible for a refund, you must meet the following general requirements:

• The refund request must be submitted within the applicable timeframe described in Section 2 below.
• You must provide valid proof of purchase, such as your order confirmation number or receipt.
• You must provide clear documentation or description of the issue, including photos if applicable.

2. Timeframes for Refund Requests

Timely reporting is essential to resolving your issue effectively. The following timeframes apply to refund requests:

Requests submitted outside of these timeframes will be reviewed on a case-by-case basis and may not be eligible for a full refund. We strongly encourage customers to contact us as soon as an issue is identified.

3. Non-Refundable Items and Services

Certain items and circumstances are not eligible for refunds. Please review the following list carefully:

• Change of Mind: Refunds will not be issued simply because you changed your mind after the order was placed and preparation has already begun.
• Partially Consumed Food: Items that have been substantially consumed are not eligible for a refund unless a quality issue is identified and documented promptly.
• Incorrect Address Provided: If an order was not delivered due to an incorrect delivery address provided by the customer, no refund will be issued.
• Customization Errors by Customer: If a customer selects incorrect customization options (toppings, size, crust type, etc.) during the ordering process, the resulting order is non-refundable.
• Promotional or Discounted Items: Items purchased as part of a limited-time promotional offer may be non-refundable depending on the terms of that promotion.
• Gift Cards and Store Credits: Once issued, gift cards and store credit are non-refundable and cannot be exchanged for cash.
• Delivery Fees: Delivery fees are generally non-refundable unless the order was never delivered due to our error.
• Tips Paid to Delivery Drivers: Gratuities paid at checkout are non-refundable.

4. How to Request a Refund (Step-by-Step)

To submit a refund request, please follow the steps outlined below:

1. Step 1 – Gather Your Information: Before reaching out, collect the following details:
   • Your full name and contact information
   • Your order confirmation number or receipt
   • The date and time of your order
   • A detailed description of the issue
   • Photos or video evidence (if applicable, particularly for food quality issues)
2. Step 2 – Contact Us: Reach out to our customer support team using one of the following methods:
   • Email: [email protected]
   • Website: acfp-meal.rest
3. Step 3 – Submit Your Request: Clearly state in your message that you are requesting a refund and include all relevant information gathered in Step 1. The more detail you provide, the faster we can resolve your issue.
4. Step 4 – Await Confirmation: Our customer support team will acknowledge your request within 1–2 business days and begin reviewing your case.
5. Step 5 – Resolution: Once our team has reviewed your request, we will notify you of the outcome via email. If your refund is approved, we will initiate the refund process according to the timelines outlined in Section 5.

5. Refund Processing Times by Payment Method

Once a refund has been approved, processing times vary depending on the payment method used at the time of purchase:

6. Partial Refunds

In certain situations, only a partial refund may be granted. Partial refunds may apply in the following circumstances:

• Only some items in your order were incorrect or missing, while the rest of the order was fulfilled correctly.
• A food quality issue affected only a portion of your order.
• A promotional discount was applied, and the refund is calculated based on the actual amount paid rather than the standard price.
• The order was partially consumed before a quality issue was identified.
• A delivery was partially successful, with some items delivered and others missing.

In the event of a partial refund, our customer support team will communicate the refund amount clearly and explain the reasoning before processing. You will have the opportunity to raise any concerns before the refund is finalized.

7. Exchange Policy

Due to the perishable nature of food products, traditional product exchanges are not always feasible. However, Anthony's Coal Fired Pizza may offer the following alternatives in lieu of or in addition to a refund:

• Order Replacement: If your order arrived incorrect or with missing items and you are local to a participating location, we may offer to replace the affected item(s) at no additional charge, subject to availability and operational capacity.
• Store Credit: In some cases, we may offer store credit equivalent to the value of the affected item(s), which can be applied to a future order placed through acfp-meal.rest.
• Complimentary Items: As a gesture of goodwill, we may offer complimentary items on a future order in lieu of a monetary refund, depending on the nature of the issue.

Exchange options are evaluated on a case-by-case basis. Our customer support team will work with you to find the most suitable resolution.

8. Cancellation Policy

We understand that plans change. Here is what you need to know about canceling an order with Anthony's Coal Fired Pizza:

8.1 Online and Phone Orders

• Orders may be canceled and fully refunded within 5 minutes of placement, provided preparation has not yet begun.
• Once food preparation has started, cancellations are no longer eligible for a full refund. A partial refund or store credit may be considered at our discretion.
• Orders that have already been dispatched for delivery cannot be canceled.

8.2 Pre-Orders and Catering Orders

• Catering orders and large group pre-orders may be canceled with a full refund if canceled at least 48 hours before the scheduled event or delivery time.
• Cancellations made between 24 and 48 hours before the scheduled time will receive a 50% refund.
• Cancellations made less than 24 hours before the scheduled time are non-refundable, as ingredients and preparations will already be underway.

8.3 Subscription or Recurring Orders

If you have enrolled in any recurring order or meal subscription program, you may cancel at any time through your account settings on acfp-meal.rest or by contacting us at [email protected]. Cancellations must be submitted before the next billing cycle to avoid charges for the upcoming period.

9. Dispute Resolution Process

If you are unsatisfied with our initial response to your refund request, Anthony's Coal Fired Pizza offers the following escalation and dispute resolution process:

9.1 Internal Escalation

You may request that your case be escalated to a senior member of our customer experience team by clearly stating this in your follow-up communication. We will reassign your case and provide a secondary review within 3–5 business days.

9.2 Chargeback Rights

As a consumer in the United States, you have the right to dispute charges with your bank or credit card issuer under the Fair Credit Billing Act (FCBA) and applicable card network rules. We encourage customers to attempt resolution through our internal process first, but we respect your right to initiate a chargeback if your issue remains unresolved.

9.3 FTC Complaint

If you believe our practices are unfair or deceptive, you may file a complaint with the Federal Trade Commission (FTC) at ftc.gov/complaint or by calling 1-877-FTC-HELP.

9.4 Informal Mediation

For catering or high-value order disputes that cannot be resolved through direct communication, both parties agree to attempt informal mediation before pursuing any formal legal action. Mediation shall be conducted in the United States in accordance with applicable state laws.

9.5 Governing Law

This Refund Policy and any disputes arising from it shall be governed by the laws of the United States and the applicable laws of the state in which the relevant transaction occurred, without regard to conflict of law principles.

10. Special Circumstances

Anthony's Coal Fired Pizza reserves the right to modify refund eligibility determinations in the following special circumstances:

• Natural Disasters or Emergencies: In the event of severe weather, natural disasters, or declared public emergencies, standard delivery and cancellation timelines may be extended. We will communicate any changes through our website and social media channels.
• Technical Errors: If a system or platform error resulted in an incorrect charge, duplicate order, or failed transaction, we will work expeditiously to resolve the issue and process any eligible refund promptly.
• Fraudulent Orders: Anthony's Coal Fired Pizza reserves the right to deny refund requests that appear to be fraudulent or made in bad faith. We may require additional verification before processing any refund in such cases.

11. Policy Updates

Anthony's Coal Fired Pizza reserves the right to update or modify this Refund Policy at any time. Any changes will be reflected on this page with an updated effective date. We encourage customers to review this policy periodically. Continued use of our website or services following any changes constitutes your acceptance of the updated terms.

12. Contact Information for Refund Requests

For all refund-related inquiries, please reach out to us using the contact details below. Our customer support team is available to assist you and will respond within 1–2 business days.

This Refund Policy was last updated on May 20, 2026. If you have any questions about this policy, please contact us at [email protected].